I ordered a $10.00 jersey for my son & indicated that we'd have it picked up in the store to save on shipping fees. My brother in law made a special trip to your Canoga Pk store & the order was not in your store because they never had Oneil ship it! After that it was back & forth with your customer service dept. One was a jerk but most were helpful & sorry for the inconvenience. Finally, I was able to get another jersey - the original one went out of stock or was no longer available by that time. The last customer service rep was very helpful & we got a very nice jersey - FINALLY! I think you guys waived the shipping fee as well. Thanks for that.